Tips For Selecting Your Company's New Phone System

While it may seem like a minor decision, choosing your new company's telephone system is actually a pretty big deal. Remember that your phone line is going to be the primary means for much of your customer service and sales. That's why you should take more time and effort when you're choosing it. Here are a few of the things that you should think about.:

What Equipment Is Required?

While it's obvious that you'll need telephones, some phone service options come with the need for other additional equipment. For example, you may need to install a PBX switch, or you might have to invest in an adapter for a voice-over-IP system. Make sure that you understand the total investment and the equipment requirements before you choose the system you want to use.

What Features Will You Need?

You'll want to give careful consideration to the features that you're going to need for optimal customer service and response. For example, will you need the ability to transfer calls between departments? Is caller identification helpful for accessing customer records? You might even be able to find a telephone system that integrates with your customer relationship management system, so that customer records are pulled up immediately according to the number attached to the incoming call.

How Clear Is The Sound Quality?

When you're looking at phone systems like the voice-over-IP lines, make sure that you're not sacrificing sound quality for cost savings. Since these phone systems rely on your internet access, any kind of fluctuation in your internet service, increased demands on your bandwidth, or other issues can affect how clear your calls are. The last thing you want is frustrated customers because of calls cutting out or being dropped. Make sure the quality meets your needs before you choose.

How Flexible Do You Need It To Be?

One of the biggest reasons that many people choose voice-over-IP for their business needs is because it is a portable system. You can use this type of service anywhere you have internet access. That means your phone can move with you in the event of a disaster or emergency. Landlines aren't as versatile, and they're much more difficult to re-route, though you can forward incoming calls to another number in most cases.

These are a few of the major considerations when it comes to choosing your new company's phone system. Don't rush into the decision and end up with something that doesn't work as well as you'd hoped.

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Changing Demographics And How Businesses Should Respond

Generation Z will be considered one of the rare generations that will be more conservative than their parents. This has the potential to change how businesses interact with the coveted 18-25 year-old demographic. Marketers will have to understand the differences between the millennials and generation Z. My name is Louis MacDonald and I find this very fascinating. My kids are conservative themselves and it has been tricky understanding a generation that seems to defy many conventions. But together, through my weblog, businesses can find effective ways to reach these consumers without alienating older consumers who have become accustomed to being marketed to in a particular way.



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